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Privacy Policy

This policy explains what information we collect, how it is used, how researcher verification and marketing consent work, how your data is protected and shared, your rights over your data, and how long we retain it.

Read Policy Terms & Conditions

Official policy reference

Vyon Biolabs collects only the information needed to verify qualified researchers, process orders, provide support, and communicate with you. We do not sell, rent, or trade your personal data, and SMS opt-in consent is never shared with third parties.

  • Personal data is never sold or traded
  • SSL encryption and PCI-compliant payments
  • Opt out of marketing at any time

Transparency

Plain-language disclosure of exactly what we collect and why we collect it.

Data Security

SSL encryption, PCI-compliant processing, and restricted internal access.

Researcher verification

Age and research-use confirmation required before catalog access.

Your control

Access, correct, export, or delete your data, and opt out of marketing.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information, processed securely via third-party providers

Researcher Account & Verification Data

  • Confirmation that you are 21 years of age or older
  • Confirmation that products are being purchased for qualified laboratory research
  • Account registration details, including institution or organisation where provided

Technical & Usage Data

  • IP address, browser type, device type, and operating system
  • Website behavior, clicks, page visits, referring URLs, and time spent on pages

Marketing & Communication Preferences

  • Opt-in status for promotional emails or SMS
  • Responses to marketing campaigns

Cart and Session Data

  • Items added to your shopping cart
  • Session behavior used to trigger reminder messages for abandoned carts

2. How We Use Your Information

We use collected data to:

  • Verify that purchasers meet our age and research-use eligibility requirements
  • Process and fulfill orders, including shipping and delivery
  • Provide and improve customer service, including COA and documentation requests
  • Send order confirmations, shipping updates, and transactional notifications
  • Deliver marketing communications with your explicit consent
  • Detect fraud and comply with applicable legal obligations

3. Marketing Communications: Email & SMS

Consent

By providing your email or phone number, you consent to receive:

  • Promotional offers via email and/or SMS
  • Order-related updates such as confirmation and tracking messages

SMS Data Use & Consent

Phone numbers provided may be used for:

  • Order confirmations, shipping updates, and cart reminder messages
  • Communication via our SMS service provider for delivery

Opt-Out Options

  • Click the unsubscribe link in any promotional email
  • Reply “STOP” to any SMS to opt out of further marketing messages

Note: Opting out of marketing messages does not prevent essential order-related or legal communications.

4. Data Protection & Security

We employ industry-standard security measures, including:

  • SSL encryption for secure data transmission
  • PCI-compliant payment processing
  • Restricted internal access to customer data

While we make every effort to secure your information, no online system is completely secure. By using our services, you accept the inherent risks of internet-based transactions.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We only share information when necessary for:

  • Payment processing
  • Shipping and logistics
  • Email and SMS communication platforms

Third-party disclosure exceptions

  • Sharing may occur when required by law or to protect our legal rights
  • SMS opt-in consent data is never shared with third parties

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality and usability
  • Remember your age and research-use verification so you are not prompted on every visit
  • Personalize browsing experiences
  • Track site performance and analytics
  • Monitor shopping cart activity, including abandoned carts, to trigger reminders

You may manage or disable cookies in your browser settings. Continued use of our website constitutes consent to our use of cookies.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Correct or update inaccurate data
  • Request deletion of personal data, subject to legal retention requirements
  • Receive a copy of your data in a portable format
  • Object to or restrict certain processing activities

To exercise your rights, please contact us using the information below. Verified requests are typically addressed within 30 days.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including:

  • Legal, accounting, or tax obligations
  • Records evidencing age and research-use verification for compliance purposes

Afterward, data is securely deleted or anonymized.

9. Third-Party Websites

Our site may include links to third-party websites. We are not responsible for their content, privacy practices, or security measures. Review their policies before sharing personal information.

10. Age Restriction & Researcher Verification

Access to our catalog requires confirmation that you are 21 years of age or older and that any products purchased are intended exclusively for qualified laboratory research.

  • We do not knowingly collect information from individuals under 21
  • If we discover such data has been submitted, the account and associated data will be promptly deleted
  • We may refuse or cancel any order where eligibility cannot be reasonably verified

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

12. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of the State of California and the United States, without regard to conflict-of-law principles.

Consistent with our Terms & Conditions, any dispute arising from this policy shall be resolved through binding arbitration where permitted by law. Where arbitration is not permitted, you agree to submit to the exclusive jurisdiction of courts located in California.

13. Contact Information

For privacy-related inquiries or requests, please contact:

Contents

Questions about this policy?

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Research Use Only

All Vyon Biolabs products are sold strictly for laboratory and scientific research. They are not drugs, supplements, cosmetics, or foods, and they are not approved for human consumption, animal consumption, medical use, or therapeutic applications. By ordering, buyers confirm they are 21 years of age or older and are qualified researchers purchasing for legitimate scientific use. If you have a compliance or documentation question, please get in touch before ordering.